To create a Repair Request, please CLICK HERE
To check the status of an existing Repair Ticket, please CLICK HERE
For more information, please visit FAQS
John Boyt opened his Des Moines saddle and harness works business in 1901, since then the BOYT name has been synonymous with the values upon which his American business success has beesuperior warranty coverage, so if for some reason something does happen to your bag you can rest assured we will do everything in our power to get you bag travel ready again! Thank you for your Purchase.
YEAR ONE OF OWNERSHIP - NO QUESTIONS ASKED COVERAGE!
If a BOYT Travel Product is damaged during the first twelve (12) months of ownership, including damage caused by transit (by airlines for example), wear and tear, and manufacturer defects, BOYT will cover repair expenses, including shipping costs (ground only) to and from an authorized Repair Center. If it is determined that a BOYT Product is damaged beyond repair, it will be replaced. If the Product is to be replaced and the product is no longer available, BOYT will substitute a
comparable BOYT product.
YEAR TWO THROUGH TEN OF OWNERSHIP
For years Two through Ten, BOYT will repair defects in materials or workmanship. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or transit damage (by airlines for example). Incidental and consequential damages are expressly disclaimed. The Product owner is responsible for all costs of getting the Product to an authorized Repair Center including, but not limited to, the cost of packaging, shipping and applicable taxes. The authorized Repair Center will determine whether or not the problem is covered by BOYT's warranty. If it is covered by BOYT's warranty, any repair and the cost of returning the product to you will be at BOYT's expense. In those cases where the warranty does not apply, we will promptly provide you with an estimate of any repair and return shipping costs that may be involved. While non-warranty maintenance or repairs on your Product can be performed by any company, BOYT requires that you use only an authorized Repair Center for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty. Labor charges and damages attributable to work performed by anyone other than an authorized Repair Center are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the Product. Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your Product immediately after handling by
anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, and if possible, before clearing customs. This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential
damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.
The 10 Year Limited Warranty is currently offered on all BOYT Luggage Collections and extends to the original purchaser or gift recipient.
PROOF OF PURCHASE
Coverage under the 10 Year Limited Warranty requires a retailer receipt as proof of purchase. The retailer receipt also documents that the product was purchased from an authorized BOYT store or retailer, as required for warranty coverage.
WARRANTY SERVICE AND REPAIR
For warranty repair evaluation, your receipt will be required.
Your product will need to be evaluated by our Authorized Repair Center.
Please note any shipping costs to the repair center will be your responsibility.
The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:
- If the product is repairable and covered under warranty, the product will be repaired at Boyt's expense and returned to you.
- If the product is not repairable and is covered under warranty, you will be contacted via email in regards to receiving a comparable warranty replacement at no cost to you.
- If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. This will be communicated to you by the Authorized Repair Center via email.
- If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. This will be done via email.
When creating your repair ticket, your options of getting your product to the authorized repair center are below:
You may choose to ship or personally bring your product to the authorized repair center. If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number.
You may choose to personally bring your product to a Company Store and the Store will be happy to ship this to the repair center for you at a small fee):
- $10 for piece under 26"
- 15 for 26" or larger
(NO SHIPPING TO THE STORE IS PERMITTED)
To move forward with this process, please CLICK HERE to create your repair request.
NON-WARRANTY RELATED REPAIRS
You may choose any local repair center to perform non-warranty related repairs.
Feel free to use one of our Authorized Warranty Repair Centers who may be able to service you at a reasonable cost. If you would like to have your product evaluated for repair by one of our authorized repair centers, please CLICK HERE to review our Authorized Repair Center Process.
Certain replacement parts are available for purchase, along with a small shipping charge. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps. Please contact Consumer Relations via email at firstname.lastname@example.org. Be sure NOT to include any credit card information. A team member will contact you by phone to obtain this information securely within 2 business days.
For fast efficient service, copy and paste the below questions, followed by your answers into your email:
- Phone Number
- 4 digit material group number located on interior label. (Example below)
- Size and color of product
- Purchase information if available
- Detailed description of part needed
- Please attach a picture(s) of your product and part being requested (if available)
To view additional Service & Warranty related FAQ, please CLICK HERE.
COMMITMENT TO EXCELLENCE
Providing excellent customer service is paramount to BOYT. You can email the Customer Service Department at email@example.com. We thank you for choosing BOYT and look forward to assisting you.